As a telecommunication company, it’s important to discuss why telecom is an important tool for businesses, no matter the size or industry. Telecommunication in a business is no longer restricted to the traditional voice calls of the past, but now runs on the same networks as video and data systems. This is now enabling companies to integrate voice, data and video into sophisticated communication applications that improve customer service, collaboration, productivity and office culture.
A strong and strategic foundation built on a high-quality provider and service plan allows companies to communicate effectively with customers and deliver high quality performances of customer service. New tools of telecom have changed how businesses interact with their clients as customers can now contact companies and have face-to-face interactions in order to share concerns. With these platforms, an organization not only benefits from having loyal customers but will likely see word of mouth increase as customers speak about their personal experience. An excellent telecommunication connection, therefore, leads to a more satisfied customer pool and becomes attractive to prospective clients.
Not only does telecom impact business performance, it is a key element and factor in internal performance as well. The ability for employees to be able to collaborate and communicate easily, no matter the location, is crucial for company growth. An updated set up in telecom can help your teams maintain momentum and make important decisions, even when all members cannot attend meetings as absent members have the option to join a teleconference, as long as they have a smartphone or computer with internet connectivity (this brings us back to the importance of a strong provider and plan).
Now, how does this impact office culture? An updated telecom set up gives companies the opportunity to introduce more flexible working by allowing employees to work efficiently remotely, while traveling to client visits or from home, thus reducing overhead costs. As this brings convenience to the employees, it also increases savings on the employer’s side. They can reduce the amount they spend on purchasing desks, computers, paying electricity and rent. Such savings will help to reduce businesses’ running costs leading to increased profits.
At ignite Tech, we have a goal to help our clients run effectively and efficiently in order to allow them to take the next step in their company growth. As we approach the start of the new year, if you have a resolution to improve in any of these areas of business operations, give us a call! We’d be happy to talk to you.